26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12397 Someone from QLD thinks vodafone is OK at 12 Jan 2011 11:19:55 PM
I love how everyone flips out and goes mental about the flood crisis affecting the Vodafone network. Energex switched off power to nearly 20,000 homes because of the floods. Retail stores shut down because of the floods. Vodafone networks were affected because of the floods. It's amazing you still point your finger at Vodafone when the situation was an act of God.
13 Jan 2011 06:32:45 AM: Act of God maybe, but the network is a critical service. Therefore all those battery backups and generators at each site should have kicked in. Obviously didn't, and has highlighted another flaw in the network.
13 Jan 2011 06:43:12 AM: Im surprised that vodafone doesnt blame the sun, moon and sea on the reception issues. With all due respect to the people affected by the floods... vodafone has earned a reputation of lying so its MORE than expected for them to use this disaster as an excuse. Its cowardly and expected from their theiving kind. No floods in sydney and their network a complete joke... funny that! Voted worst compant in UK for 2010 says it all... congrats vodaMOAN you earned it.

Keep away from contracts and keep the carriers honest.
13 Jan 2011 07:20:21 AM: Vodafone is blaming their reception problems on the same NON-EXISTENT thing being blamed for the floods - some wanker named GOD. Maybe if Vodashit did blame God, we were all finally know they have admitted to lying as the two are just as pathetic as each other.
13 Jan 2011 07:20:32 AM: Errr Vodafail is one of only 3 networks in this 3rd world technology country and in delivering a 'service' which they get paid for regardless of quality, back up and redundancy of service ESPECIALLY in times of distaster are core to market responsibility. Time for Vodafail to have their licence withdrawn...
13 Jan 2011 10:20:28 AM: I work in the mobile network industry and Optus and Telstra moved heaven and earth to ensure continuation of service in flood effected areas including rapid deployment of temporary cells of wheels sites,generators in advance to keep key base stations operational and choppering technicians to fix individual cell sites.. All base stations are designed to have 4-6 hours backup power but such systems are subject to failure if not regularly serviced. The whole Voda Qld network went down for lengthy period yesterday for their excahnge was flooded in Brisbane but to have this happen with no contingecy or built in redundancy is an absolute disgrace. Telstra and Optus' network had no such issues. Vodafone have been struggling for years to compete with the other carriers and have poored all their money into marketing and product development and have totally neglected their network and onging operations. They are waking up to this fact now but there is no quick fix solutions unfortunately.