Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12401 Someone from VIC thinks vodafone is Cannpt desccribe at 13 Jan 2011 05:11:57 AM
Hi all,
I managed after around 3 months to upgrade to an iphone 4. I received it yesterday with the new U-SIM to be used in these new device.
At 18h45, I started the phone number transfer. As per the instructions provided by Vodafone with the phone I activated the new Sim card, at least I thought I had. I followed the instructions that were prompted to me over the phone (1555). Everything went well, after 5 minutes I was told that it would take around one hour to get the new phone in operation with my current number.
Around 21h00 yestrday, my 'old phone' was still receiving a vodafone signal while the new was still displaying 'No Service'.
This morning, I check again, I have no coverage on both phones. I don't even know how to contact them without any operational phone!
Today, I have to drive 4 hours return to country victoria for work from melbourne and I will not have any phones. Well, thinking about it, I guess even with a signal in Melbourne CBD, I may quite rapidly loose it... Thanks Vodafail!
I managed after around 3 months to upgrade to an iphone 4. I received it yesterday with the new U-SIM to be used in these new device.
At 18h45, I started the phone number transfer. As per the instructions provided by Vodafone with the phone I activated the new Sim card, at least I thought I had. I followed the instructions that were prompted to me over the phone (1555). Everything went well, after 5 minutes I was told that it would take around one hour to get the new phone in operation with my current number.
Around 21h00 yestrday, my 'old phone' was still receiving a vodafone signal while the new was still displaying 'No Service'.
This morning, I check again, I have no coverage on both phones. I don't even know how to contact them without any operational phone!
Today, I have to drive 4 hours return to country victoria for work from melbourne and I will not have any phones. Well, thinking about it, I guess even with a signal in Melbourne CBD, I may quite rapidly loose it... Thanks Vodafail!