It all started in January when I had to suspend my brothers contract for three months as he was going overseas. They failed to do so and continued to charge him for the months it was supossed to be suspended. $50 credit given for each month. Next, I set up my direct debit to pay my bills one I had paid that day. I asked the operator when the next debit would come out, she said the next month. 2 days later, I was debited money from my account which they were not supposed to do and waited 2 hours on the phone with them to fix the problem but only to be told that it would take 21 days for the money to be put back into my account. Credit given $100. But not given because they did not apply it to my bill and then overcharged me?? WTF?? Get it together.. Next, my brother, whose contract was under my name decides to go onto his own contract as he is old enough to changes it over at the vodafone store BUT it is not done correctly and then has to spend 5 hours total on the phone and at another vodafone store the next day to fix the issue. THEN! they fail on the next month to change his contarct into his name $50 credit given to both him and myself. The next months bill comes in... HIS CONTRACT IS STILL UNDER MY NAME!!! It takes them 4 months to change it correctly. With 2 months free service added to my pile of credits given. As well as two really shitty Blackberry Storms (which they knew were terrible phones but failed to tell their customers about even though I complained numerous times with no compensation of a new one), crappy service probably about a day of phone calls to India and drop outs, Vodafone have really pissed me off this year... and to top it off! they want to offer me another 24 months of crap! hmmmm... get it together vodafone.