Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12436 Someone from NSW thinks vodafone is so fail! at 13 Jan 2011 11:31:56 AM
Vodafone gave me an old clunky shitty handset on insurance which was broken (permanently on headphone mode, which means I can't make or receive any calls other than on speakerphone! Brilliant!)
Then when I take it back twelve days later (after going away and working) Vodafail CoverMe insurance calls me up and says, 'No no, you didn't bring it back within fourteen days, you have to get the store to send it off under warranty repairs, we won't give you a phone that works'
Genius. Well I've already complained to the TIO and Vodafail has ten days to respond or something. I won't be paying the excess on this piece of junk phone and I won't be paying my bill. Screw you, Vodafail. I'm going to Telstra.
Then when I take it back twelve days later (after going away and working) Vodafail CoverMe insurance calls me up and says, 'No no, you didn't bring it back within fourteen days, you have to get the store to send it off under warranty repairs, we won't give you a phone that works'
Genius. Well I've already complained to the TIO and Vodafail has ten days to respond or something. I won't be paying the excess on this piece of junk phone and I won't be paying my bill. Screw you, Vodafail. I'm going to Telstra.