13 Jan 2011 12:08:18 PM: Perhaps because people have been putting in these complaints for months and been getting the run around and no response. I'm glad you got your issues resolved, alot of other people hadn't and still haven't because Vodafone are giving the run around or you don't even get the chance to speak to someone before your phone drops out or you clog your land line up for hours every evening waiting for someone to take your call.

13 Jan 2011 12:17:19 PM: good for you but i havnt had coverage for nearly 6 months and have a laundry list of other problems.

I have problems with the staff as they are clearly VERY untrained. i have been given wrong information a couple of times now and one of those cost me $250. then they act like they cant do anything when u tell them ur problems. they seem to know ALOT when u are signing a new contract but once uve dotted the ink at the end they turn into bumbling idiot who have no clue and no authority and no information. too bad they dont tell u this BEFORE u sign

13 Jan 2011 12:31:17 PM: It's thanks to sites such as Vodafail.com that Organisations have some degree of accountability and also acts as an avenue for users to know they are not alone.

I note you have not given a length of time that the reception was poor in your area however you have indicated an improvement over the last 2 weeks, it could be thanks to Vodafail!!!

I also somewhat resent your assertions of a storm of loaded issues and floggings, the posts are from people who are genuinely fed up with the constant untruths, lack of customer service and an extremely poor overall mobile/internet experience.

Given that 1555 is next to useless, facebook is more concerned with games and competitions, e mail is sometimes up most of the time down and all of the time never responded to, what else are emotional customers supposed to do???

The shop staff are the shop window of the company and the most accessible!!!

Finally just how does this site encourage brutal group mentality and pack confidence????

I would really like to know how you came to that conclusion!

13 Jan 2011 08:17:25 PM: I can't tell you how much I appreciate the original post written here. I come on this site to understand why I get abused all day and how I can best help and empathise with the customers that come into our Vodafone store at their wit's end, absolutely frustrated and exasperated. There's not a lot I can do except direct my customers to the correct avenues to solve their problems, which is, unfortunately, Customer Care, because we literally do not have access in our systems to cancel or credit an account in store. In store, we have limited power and control over the issues presented to us. We can attempt to call Customer Care on our customer's behalf, but because they are our colleagues and all our calls are flagged via our dealer codes etc, we are unable to push them as much as our customers can, to get the desired outcome. I became an employee before the network problems started, it's not my fault, nor the fault of my coworkers, that there is an issue with a customer's handset or connection etc, we do our best to rectify the problem in a timely matter but it is exceptionally difficult to sympathise with someone who belittles us or abuses us. We all (as employees) understand your frustration, because the majority of us are customers as well and when customers come into the store and raise their voice or threaten us or say degrading or abusive things towards us it makes me wonder, no matter how frustrated a person is, how they can forget that we are humans too.

14 Jan 2011 06:18:15 AM: @ 13 Jan 2011 10:17:25 PM What a nice and sensible post you have made.

It appears to me that you are a caring person committed to Customer Care and also to the well being of your fellow workers trying to help customers under difficult circumstances.

You should go far in the Corporate World, my friend, just try not to do it with the Vodafone shower!!!!