26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1245 Someone from NSW thinks vodafone is Mega Fail at 20 Dec 2010 06:00:45 PM
My company changed to Vodafone from Optus a couple of years ago. This decision was purely based on price. I can't get a 2G signal in Pyrmont (backwater I dont think so) and the phone always cuts out at the same point on the M4.... (that well known road in the middle of country NSW). I also get random call failures including three today.... WHAT A JOKE!
21 Dec 2010 01:10:34 PM: I can understand your frustration we have had a number of calls from customers we lost 2 years ago on the pricing issue wanting to return because of the significant investment that has been made into the Optus network over the last 2 years, giving customers increasing Network coverage with each passing day. No network is ever going to be perfect, but the commitment Optus has made to improving their infrastructure, with billions of dollars invested each year means that they are constantly working to improve what they have and that customers are getting the best experience possible. We are also now far more competitive on price then what we were 2 years ago. If you would like to test the network we do have demo services please call and speak to Nathaniel on 1300 22 88 35 and he can possibly organise one for you to try.
27 Dec 2010 07:28:18 AM: I had an iPhone with Optus. It didn't work in my house where I live, in Paddington, Brisbane. Most calls dropped out. Most calls had poor voice quality and fadeouts. After 6 weeks of involvement with tech support, the tech support person told me I was in a black spot that he couldn't officially acknowledge exists, but if I return the iphone I would be released from the contract.

I returned the iphone. But then Optus' billing department pursued me for $1000 cancellation fees. They sold the debt to a collection agency, which sold it to another, which reported me to a master Australian credit place, which downgraded me. Amex then automatically cancelled my cards and my frequent points.

What a lot of work. I'm still working to restore my credit rating. What an awful experience, Optus.



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