Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12462 Someone from QLD thinks vodafone is Ridiculous at 13 Jan 2011 12:51:12 PM
I live in North Qld and have been Vodafone for the last two years. For the first year I was a prepaid customer and did not mind when I lost service here or there. Since I have been on contract and more recently a new contract with an Iphone to enable me to keep in contact with everyone easily and mostly live off my mobile I have had nothing but dramas, constant loss of service, terrible internet service. Yesterday afternoon I believe everyone in Qld lost service for the whole afternoon. Yet I am still required to pay my monthly contract fee for services I am not fully provided with each month. On top of that I ordered an Iphone late last year which after chasing Vodafone up about its whereabouts was told my order wasnt processed and I would have to wait a further 12 weeks on top of the original 4 weeks wait due to someone simply not doing their job. Even worse when trying to sort out this mess as I had a new contract rolled over but no Iphone when i phoned for assistance not only had I been cut off twice I was then put through to a call centre somewhere outside Australia. I could not understand the customer service representative and he was not fully understand what the issue was. I requested NUMEROUS times during our conversation to be transferred to a centre in Australia where someone could help me. He refused and after arguing with me I decided to hang up. This meant I spent more time and i mean hours telephoning Vodafone going through the initial steps when you first call each time waiting and hoping until I could finally get through to someone who could understand what the issue was and I could also understand clearly. Although this matter was resolved I am no longer a happy customer of Vodafone and the constant service drop outs are simply ridiculous and we as customers are not getting the so called service we pay for. The only issue now is if I decide to switch telephone companies I would be up for huge cancellation fees which Im sure most of us cannot afford and I know I cant. It is very disappointing as when I lived in Europe Vodafone were great. It simply seems that Vodafone Australia just cant get it right.