Got on vodafone plan over a year or so back. Have had problems since get go. Call drop outs, bad coverage, bad call quality, phone internet issues, multiple handset issues etc. Called vodafone multiple times but could not get through to anyone. In fact, after waiting for half hour, the actual vodafone IVR system would drop calls. Before the introduction of 'Lara' you did have a 1 in 80 chance to talk to someone in a call centre in india. But they talk more, listen less and read off a scenario script that meant they would ramble on about what they are NOT able to do and what the problem MAY be, rather than talk about when and how it would be fixed. But they will bar your phone for non-payment regardless of your problem being related.
After complaining to TIO I finally got a response from the Vodafone Resolution Centre, but you could not talk to a more useless person. Issue still not resolved. Bare in mind one thing. The TIO complaint is a formal process, however there is also a response framework and as long as Vodafone responds within that framework, it is safe from any serious penalty. A real resolution is open to interpretation, as does the root problem. The TIO does try its best to help you but the laws and regulation that equip them, appear loose or not up-to-date enough to hold any Telecommunication Company to any reasonable Consumer Standards. But then again why should Vodafone do anything about its service standards. The Industry sector it is a part of, does not have any real regulation to deliver quality. Its not as if any of the other Telecoms are any better. And they have no reason to be. Our national telco is Telstra........ and how many complaints has Telstra had and for how many years........... and how good is it today................ I am glad to see someone ACTUALLY take a stand and others flocking to support, but sorry folks this is Australia. The Telco's and the Banks are bigger than our leaders and the leadership qualities they have. We will always be on the back-foot with them. There will be someone there to pacify you but no real resolution. The NBN will be a grand failure and all these existing Telecoms will be there to fill the gap, in the same way they are doing now.
The ACCC getting involved is a huge positive. There is a lot of public trust in the ACCC and I look forward to their findings. Hopefully they can also look into why Australians are paying one of the highest mobile rates in the world and not just for one of the worst coverage.

And good on you for starting this website and taking a stand.