Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12479 Someone from ACT thinks vodafone is Totally at 13 Jan 2011 01:57:33 PM
Can't make calls at the moment. Connection failure ... although 3G is showing full reception. Can't connect to the Internet either although my phone can find the 'Vodafone AU' access point. Can't even connect to 1555 to complain!
13 Jan 2011 02:01:39 PM: I am also in Canberra this week and share exactly the same problems. I finally gave up calling 1555 after 4 x 30 minutes on hold. Vodaphone did actually respond to my email complaint, but in a fdismissive reply saying that their engineers are aware of network problems and Vodaphone is under no obligation to compensate customers for the lack of service.
13 Jan 2011 03:15:21 PM: I told them if I cant get service I am not paying my bill as they are contracted to supply a service
15 Jan 2011 04:09:26 PM: there actually are other phones in existence besides mobiles......you could call them from the home phone, and why wouln't you if your voda service is screwed
18 Jan 2011 08:37:38 PM: Some people don't have phones and must rely on their mobile phones at all times. I think it's just so bad that each of us are getting charged so much each month when we're not able to actually use it! And I can't believe that Vodafone is not prepared to compensate us (their customers) for all of these network problems!!!! Once my contract is finished (in 22 months because I only just entered into a new contract before I started having problems) I am 'SO' going with another company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!