Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12520 Someone from NSW thinks vodafone is More fail than the word fail was ever ment to describe. at 13 Jan 2011 06:12:46 PM
This is my Vodafone story...
I received a call from Vodafone('s computer) 2 days ago saying that 2 months of bills were overdue and they would cut me off next week if i didn't pay them. Fair enough. So i logged in to my email to see my bills, but they had not sent either of them to me. They did however send me an email that said my bills were overdue. In this email there was a link to view my bills. I clicked on the link but, of course, that just lead to an error saying they were unable to open that bill.
So, I tried logging into my MyVodafone account online. Not ever really using this before I did not know my password so I answered the secret question instead, which was my father middle name. They told me the answer to the question was wrong 3 times before they locked me out for 24hours. I know my fathers middle name.
I decided to try and call them instead, but found that even though they had told me only a few hours earlier that my service would not be cut until at least next week, they had cut my service.
I walked into a Vodafone store yesterday and asked the sales rep to bring up my bills for me. After looking at the overdue bills, I decided it was fair enough to just pay the money.
On my way home from work (before I was able to pay the bills) my phone was reconnected and a million messages came through, one from Vodafone. The message told me that for the current month (not the overdue ones) I owed almost $100 over my cap for services that the cap does not cover. I am 100% sure that I did not use any such services.
I went home and called them again from my recently usable mobile phone. After dialing 3 times to 3 different Vodafone customer service numbers which all quite literally hung up on me every time I tried to get through to a customer service representative, I was finally put on hold the forth time.
After over an hour on hold, someone finally answered. To compensate for their shitty service, he is (apparently) giving me $20 off my next phone bill - which may I add, does still not even nearly equal the amount of money they are trying to overcharge me for for my current bill.
He put me through to the billing service to assist me with my issues and told me there will be a 7-10 minute wait on hold. 2 hours later, some one finally picked up. He said that Vodafone cant even view my bills and that they have to investigate which will take up to 5 business days, however they assured me that my service would not be cut before that time and he would personally call me on the 21st of January.
Today my service was cut again...
I received a call from Vodafone('s computer) 2 days ago saying that 2 months of bills were overdue and they would cut me off next week if i didn't pay them. Fair enough. So i logged in to my email to see my bills, but they had not sent either of them to me. They did however send me an email that said my bills were overdue. In this email there was a link to view my bills. I clicked on the link but, of course, that just lead to an error saying they were unable to open that bill.
So, I tried logging into my MyVodafone account online. Not ever really using this before I did not know my password so I answered the secret question instead, which was my father middle name. They told me the answer to the question was wrong 3 times before they locked me out for 24hours. I know my fathers middle name.
I decided to try and call them instead, but found that even though they had told me only a few hours earlier that my service would not be cut until at least next week, they had cut my service.
I walked into a Vodafone store yesterday and asked the sales rep to bring up my bills for me. After looking at the overdue bills, I decided it was fair enough to just pay the money.
On my way home from work (before I was able to pay the bills) my phone was reconnected and a million messages came through, one from Vodafone. The message told me that for the current month (not the overdue ones) I owed almost $100 over my cap for services that the cap does not cover. I am 100% sure that I did not use any such services.
I went home and called them again from my recently usable mobile phone. After dialing 3 times to 3 different Vodafone customer service numbers which all quite literally hung up on me every time I tried to get through to a customer service representative, I was finally put on hold the forth time.
After over an hour on hold, someone finally answered. To compensate for their shitty service, he is (apparently) giving me $20 off my next phone bill - which may I add, does still not even nearly equal the amount of money they are trying to overcharge me for for my current bill.
He put me through to the billing service to assist me with my issues and told me there will be a 7-10 minute wait on hold. 2 hours later, some one finally picked up. He said that Vodafone cant even view my bills and that they have to investigate which will take up to 5 business days, however they assured me that my service would not be cut before that time and he would personally call me on the 21st of January.
Today my service was cut again...
13 Jan 2011 06:30:47 PM: Time for the TIO and contract cancellation - make sue you get your phone unlocked for free and get you phone for free to compensate for your lost time and streess
13 Jan 2011 09:43:17 PM: Join the class action law suit!!
13 Jan 2011 10:57:38 PM: piper and alderman will just gut you if you win. Don't bother plus you have to prove losses not just say it is so.
14 Jan 2011 07:48:41 AM: @ 14 Jan 2011 12:57:38 AM Who cares about the money, it will only be a small amount, but it will be a wake up call for Vodafone, which is what we all want.........isn't it??
15 Jan 2011 07:40:03 AM: I agree, it is not the money, which in my case I gave more to charity in one week than the amount I'm querying. Their accounting system was stupid, inane and illogical [eg: adding a payment to the amount OWED]. Now I suspect it may have been hacked, possibly hackers using customers services. Then again it may just be SNAFU - Situation Normal All Fuc..d Up. As a logical reasonable person, the sheer stupidity dumbfounds me.
15 Jan 2011 09:30:23 AM: @ 15 Jan 2011 09:40:03 AM Could it be FUBAR as well???