26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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12559 Someone from QLD thinks vodafone is BAD! at 14 Jan 2011 03:13:24 AM
Queensland suffers it's worst disaster in the history of our state. Vodafone services fail and do not work for 3 days straight for me! We pay for a phone service and when we need it there is no service at all! How can this be explained away when Tesltra and Optus were working when Vodafone wasn't? What for those who called for help and did not know about cell phones and the 112 not 000 for emergency that have died?
14 Jan 2011 05:06:45 AM: would have died anyway unfortunately. You are low for trying to accuse Vodafone of causing death because the network went down. You can't prove that's what happened and you are making up scaremongering crap. Did you hear about the offices and main server building in Brisbane that got flooded? How is that Vodafone's fault? How about imagining that you're in water getting swept away. Your phone would be wrecked by the water anyway! give yourself an uppercut.
14 Jan 2011 10:13:53 AM: @ 14 Jan 2011 07:06:45 AM Most organisation, even small ones, would have a disaster recovery plan and also backup plans to be used in the event of natural disasters, such as floods.

Appears Vodafail had neither.
15 Jan 2011 03:03:32 AM: If a system is implemented then there should always be a redundant backup system to take the entire workload. The redundant backup system should be located somewhere else other than the primary systems. Vodafone users went without service for 3-4 days in this city. There is no excuse and I am stating a very real fact that other telecommunication providers networks continued to work while Vodafone failed and not in part but fully. No Service!!! People could not call relatives and check on them. I have left Vodafone as of Tonight; some hours ago and all those who can will be advised by me to do the same. I will never use this network again in my life. As a technician I have backups of everything and plans to recover any hardware, service or data that I may loose at any time. Was there any system in place for the vodafone network or do they cram as much as they can into a service that is overwhelmed and failing because it has not been upgraded over time to meet service demand to maximise profits. This is 2011 and a company that is national that specialises in Communications via cellular / mobile handsets should be prepared as their competitors must have been and if they can be prepared and continue to provide service why can vodafone not?