26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12561 Someone from QLD thinks vodafone is Useless! at 14 Jan 2011 05:02:09 AM
In Toowoomba we finally get service back! It only took 3-4 days and after 1 night it is out again! What a great surprise for all of us Vodafone users!!! Just checked at 5:57am and again network down. Do we have to pay for days we have no service in out contracts / plans or whatever Vodafone staff want to call it? Is there a contract agreement at any point that states when out of signal or service Vodafone will not bill you for those periods or days? I guess if I go without proper signal or service for a month then I shouldn't pay for the signal or service I went without for the month right? Anyone have an idea on this? Why should anyone pay for something they don't get?
14 Jan 2011 06:05:30 AM: i rang them yesterday about lack of network coverage in my area. Told the indian that I have had no coverage for the past month or so and he wrote off my current bill. If you can get through to them just keep hammering the person then you get, that fact that you have had no service and that you are not paying your bill :)
14 Jan 2011 06:47:21 AM: Did you get the chap's name, id and the reference number of the call???

If not............you may be in for a surprise at the next billing cycle!!!!!