Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12580 Someone from NSW thinks vodafone is SHOULD BE ASHAMED OF THEMSELVES! at 14 Jan 2011 08:50:37 AM
For the past 2 months, I have experienced countless issues with Vodafone and their VERY POOR customer service!
I have been waiting to receive my IPhone 4 upgrade for over a month now and am STILL yet to receive it. I received a phone call from Vodafone on 5/1/2011, stating that my phone and my siblings phone (who by the way, ordered her upgrade 2 weeks after me), would be delivered on 13/1/2011. I therefore, had someone stay home for the day to receive the handsets. Instead, ONLY my siblings phone was delivered.
When I called Vodafone to discuss this issue further the lady suggested that it was due to the QLD floods. She then went on to state that my sibling would have received her phone prior to mine as she ordered it in January 2011, whilst I ordered mine in December 2010! WHAT THE??? When I asked to speak with her supervisor, she HUNG UP ON ME!!!
I then had to make another 2 phone calls to vodafone (over 1.5hrs waiting time), and have been told something different by each customer service representative I have spoken with!
The customer service representatives could not care less about the issues that their customers are currently facing. Instead, they hung up on you, LIE and/or read out their 'apology and sorry for your inconvenience' blurb, and leave their customers to pick up the pieces!
Vodafone.......you should be ashamed of yourselves!
I have been waiting to receive my IPhone 4 upgrade for over a month now and am STILL yet to receive it. I received a phone call from Vodafone on 5/1/2011, stating that my phone and my siblings phone (who by the way, ordered her upgrade 2 weeks after me), would be delivered on 13/1/2011. I therefore, had someone stay home for the day to receive the handsets. Instead, ONLY my siblings phone was delivered.
When I called Vodafone to discuss this issue further the lady suggested that it was due to the QLD floods. She then went on to state that my sibling would have received her phone prior to mine as she ordered it in January 2011, whilst I ordered mine in December 2010! WHAT THE??? When I asked to speak with her supervisor, she HUNG UP ON ME!!!
I then had to make another 2 phone calls to vodafone (over 1.5hrs waiting time), and have been told something different by each customer service representative I have spoken with!
The customer service representatives could not care less about the issues that their customers are currently facing. Instead, they hung up on you, LIE and/or read out their 'apology and sorry for your inconvenience' blurb, and leave their customers to pick up the pieces!
Vodafone.......you should be ashamed of yourselves!