Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12581 Someone from NSW thinks vodafone is EPIC FAIL at 14 Jan 2011 09:00:46 AM
with my blackberry. Calls drop out constantly, data dropping in and out on a daily basis. everytime i call customer service (mind you takes forever to get through to a person, and they happen to be overseas and dont know what i am talking about) all they say is what area are you in? and check 'apparently' check the signal in that area. no matter how many times i say it happens all over sydney not just one specific area. then i happen to be left on hold for 15 mins, no one wants to speak to me??
same spot same time use my work phone which is optus and is crystal clear, doesnt drop out full reception.
texts delayed, blackberry messenger DELAYED. internet not reliable AT ALL. whats the point of having internet on your phone if you cannot use it??
ALSO. calling other vodafone users and saying their number is switched off,(even though when tested right next to me and apparently HAS some bars of reception) THEN TO MAKE MATTERS WORSE - trying to call voicemail and cannot get through or hear the the message clear enough... What if it were an emergency? ive had enough of Vodafone and would like to change. How did you change to another provider?
same spot same time use my work phone which is optus and is crystal clear, doesnt drop out full reception.
texts delayed, blackberry messenger DELAYED. internet not reliable AT ALL. whats the point of having internet on your phone if you cannot use it??
ALSO. calling other vodafone users and saying their number is switched off,(even though when tested right next to me and apparently HAS some bars of reception) THEN TO MAKE MATTERS WORSE - trying to call voicemail and cannot get through or hear the the message clear enough... What if it were an emergency? ive had enough of Vodafone and would like to change. How did you change to another provider?
14 Jan 2011 10:03:38 AM: just ask for them to terminate your contract as you cqn not access the services you are paying because of bad reception and idiotic services. if they refuse then threaten to go to the TIO. if they refuse still, actually go to the tio. click the how to complain link up the top for more