26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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12589 Someone from QLD thinks vodafone is 100% failure re Cust. Service at 14 Jan 2011 10:09:05 AM
I'm on hold for 72 minutes after "Lara" informing me of an "over 30 minute wait" when I first jumped in queue. After being on hold I get a CSO who can hardly string a sentence together and is so quiet that I have to keep asking him to repeat himself. After nicely (after all it's not the CSO's problem that my handset keeps crashing) explaining my issue he ends up grunting and then hanging up on me. Sadly this is what I've come to expect from their Tech Support.

I have no gripes with Vodafone support being offshore but I do expect civility and prompt service when I'm on a 24mth contract with them. If you don't have a good disposition, don't work in such a heavily customer focused role.
14 Jan 2011 11:26:32 AM: You are being unfair to employees of call centre. Why blame wage earners when all they can is follow management instructions?

Vodafail can easily instruct call centre to increase number of employees to answer phone calls quickly.
14 Jan 2011 11:43:06 AM: The offshore call centre employees are ok at their job. Its just that it is becoming more difficult to reach them. Problem is, we don't know if the call centre employees lie about network maintenance. They also go around in circles with their statements, which often encompass things that customers here have complained many times. Without a solution, this further aggravates an already aggravated customer.
21 Jan 2011 11:29:42 AM: how is this unfair? I'll tell you what's unfair, we are in Australia, paying Australian dollars, but getting the lowest type of service from another country. Why should I waste 10-30mins of my life repeating something to customer service when if this was locally based with proper english speaking people, I'd say it once, understood, problem resolved or at least escalated.