Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12591 Someone from SA thinks vodafone is may not make it to 2012 at this rate at 14 Jan 2011 10:15:07 AM
Adelaide, signal for 3G is bad on my mobile. I live south of the city and have experienced slow 3G internet for my mobile broadband. Called Vodafone but been on hold for an hour and dropped. The CEO's 'email' is probably flooded as worse as QLD with complaints, but at least people report that it is working. I never knew it takes all that to get some action. The employees of the call centres are probably too busy focusing on getting rid of customers from the bogged up complaint line, cutting calls to improve their key performance indicators (KPIs) and times. :roll eyes: This telco needs to get a grip because their services have gone downhill in these past few months. At this rate it'll probably take them 'til the end of this year to fix this. People would have left by then. I don't know how many chances we have to give this telco. But enough is enough. By the way, you know how the media are reporting that the world may end in 2012? It actually wont. You are all mistaken. The media were actually refering to Vodafone Australia's impending doom in 2012. Hopefully 3 will survive. I can feel your pain.