Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12622 Someone from VIC thinks vodafone is Reducing mobile coverage at 14 Jan 2011 01:06:49 PM
Small business mobile phone user living in outer NE suburbs of Melbourne. As a project manager I rely heavily on mobile communications to manage suppliers, clients etc. When I started my business Vodafone offered a $59 bundle plan encompassing unlimited email & internet so I signed up to the 2-year plan. While mobile coverage was never great at home (1 or 2 bars) on my Blackberry Bold, it was still sufficient to pick up SMS, Voicemail notifications etc and if I needed too I could step outside, point my head to the east and make a reasonable call. Occasionally it would still drop out, but I could live with that. 17 months later - I can no longer get any signal...nothing...not a single bar...step outside again nothing. In fact I have to travel more than2 kilometres back towards the city to pick up any signal again. What's killing me is that I don't get notified that someone has tried to call or SMS...my clients have noticed that it may take hours for me to get back to them which is not acceptable. I have 7 months left, but I can't afford to stay like this.