Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12625 Someone from VIC thinks vodafone is going downhill fast following Australian restructure at 14 Jan 2011 01:23:21 PM
I was indirectly involved in the internal restructure resulting from the merger of Vodafone Australia and Hutchinson, which resulted in more than 270 Vodafone employees being made redundant across the country. The cuts started in July 2009 and progressively continued in latter parts of last 2010. These people came from all sectors and from the GM level down. There was significant changes in upper management with ex-Hutchinson management assuming many of the senior roles. It became very apparent subsequently that a different culture was being adopted particularly with regard to human resource management. Quite suddenly many of the programs that were setup to care for employees (even ex Employees) were dropped and new suggestions fell on deaf ears. Unfortunately many of the worst experiences for customers seems to have coincided also and I suspect could be traced across the similar timeline during the 2010 calendar year.
14 Jan 2011 02:31:18 PM: I believe you are absolutely right in the sense that this is one contributing factor to Vodafail.
14 Jan 2011 02:37:02 PM: you should contact wikileaks
14 Jan 2011 08:28:30 PM: As an ex VHA employee, I totally agree - after vodafone purchased back all their 'stores' and the 3 merger occured, it all started going down hill - network issues, treating loyal and dedicated employees and customers like they were completely worthless - the vodafone business plan was to become, quote 'Australia's first low cost' mobile phone provider and 'the most recommended' even offering staff an $150 Vodafone toolkit as part of a new workplace contract to try and reel in all our friends and family. They didn't give a crap that after years of service, instead of a pay rise I was being offered a pay cut on even my base salary - taking into consideration commission that was roughly $30,000 LESS than what I had been earning working for a great company called Digicall who actually CARED!. I could no longer afford to live, pay my bills, support my family but was expected to smile and sign away! They stuffed our salaries and commission, forcing many dedicated and talented people to just walk away in frustration. People like myself resigned because Vodafone sold out - it was all about reeling people in and who cares what happens next. I did care - I didn't want to continue selling a service that was substandard or lying to my customers who I had built trusting relationships with. What is happening now at Vodafone is called KARMA. You want low cost? You want to hire casuals? You want to screw people over - well what goes around comes around! Funnily enough I still run into some of my old customers that I spent hours with trying to help them resolve their issues. They all tell me they miss me and I should go back. My answer? Never. I wish I could - if it was still Digicall I would go back. Why? I loved my job. I loved my customers and I loved the people I worked with and respected the company because they respected me. And at the time Vodafone was actually a company that I was proud to say that I represented. Not anymore.
14 Jan 2011 10:26:09 PM: I cant stand vodafone but have to question the authenticity of someone claiming to have been directly involved in the restructure. Wouldnt you know it is Hutchison and not Hutchinson?
14 Jan 2011 10:27:51 PM: Common spelling mistake is common :)
21 Jan 2011 04:11:30 AM: Oh de ja vu... Sounds exactly like the ABC childcare takeovers. Treat staff like crap, company eventually folds, KARMA... When will these bright sparks (business CEOs) learn! Look after your staff and the company will automatically turn out to be great (in every way). Its not rocket science! These types of CEOs obviously dont have people skills...