Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12629 Someone from VIC thinks vodafone is updating call centre scripts at 14 Jan 2011 02:00:47 PM
just called 1300 650410 (12min wait) to complain about lack of coverage in my area (Melb) - I was polite to the operator and her to myself, I explained my issue - running business, no mobile coverage and she informed me that Vodafone is having trouble with its network - its being worked on (??)...so I asked if she could indicate when the network in my area specifically might get better - no idea - so I explained again how important it was for my business that I have a working mobile phone and given my contract isn't out till Aug 2011 I think I needed to get out of my existing contract....she transferred me to Technical and now I'm lost in the ether somewhere (20 additional minutes to date and counting)..
14 Jan 2011 02:24:48 PM: Go to another telco. End of story.
14 Jan 2011 04:20:07 PM: um he just said hes on a CONTRACT. der. if i could go to another telco i would be MORE then happy, but unfortunatly am not rich so cant pay out my contract, which is also til august this year.
14 Jan 2011 05:05:54 PM: When in doubt, give the TIO a shout. They should be able to get you out of your contract penalty free :)