Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12631 Someone from WA thinks vodafone is Open your eyes at 14 Jan 2011 02:09:18 PM
People have to realise that all netwoks have this problem at different times as I have been with pretty much every one of them. Within the last year or 2 the Telstra service was down for over 48 hours which no one seems to remember and it has been a long standing agreement within consumers that telstras deplorable customer service takes the cake.
It's all well and good to complain to these telco giants but all consumers must bear in mind the cost of VF hiring more staff to handle this, the cost of law suits and the cost of all this bad PR will only be handed back to consumers. You can be sure that if the outcome
of all this is that VF/3 mobile goes under that it's 2 main competitors: telstra and optus will increase their prices dramatically.. Simple business 101 people..
It's all well and good to complain to these telco giants but all consumers must bear in mind the cost of VF hiring more staff to handle this, the cost of law suits and the cost of all this bad PR will only be handed back to consumers. You can be sure that if the outcome
of all this is that VF/3 mobile goes under that it's 2 main competitors: telstra and optus will increase their prices dramatically.. Simple business 101 people..
ill take 48 hrs in a year or two any day.