Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12633 Someone from SA thinks vodafone is not sorry to say that they are lost and their network is down at 14 Jan 2011 02:21:46 PM
By looking at everyone's agony here, it looks like Vodafone Australia will soon set a 2011 Guinness World Record of being the worst telco giant ever as of yet. I work in a small business and need the portability of mobile broadband. I only have 0-1 bar 3G signal, for weeks on end at torrensville. WTF is up with their crusty network towers? Did they turn the 3G function all off to save costs or did they execute an Australia wide armageddon against their network towers? I can't even recognise the difference between GPRS and 3G anymore. Perhaps, in the most appalling circumstances, Vodafone and 3 are still deciding on who should be what role in management. A year later, they are still hopeless at merging. They just leave some of their employees with redundancy packages, while we customers pay them monthly faithful to the contract, waiting (and still waiting as I post this) for them to fix their reason for existing. Vodafone is meant to provide mobile services rather than provide a bunch of loser statements online about what they 'plan to do' when they don't. They should just 'do it' for cryin' out loud and stop lying to us. Honestly, they lack honesty. Unreliably, they lack reliability. I would waste my words saying that but as of yet, Vodafone's service is shit. Because I'm drowning due to Vodafone's broken speeds, I'm going to catch a life boat and be rescued, at NextG speeds thank God, by Telstra.
14 Jan 2011 04:47:07 PM: There is no 3G/speed guarantee anywhere that I can find. You must be mistaking them for another carrier.
14 Jan 2011 06:00:04 PM: RE to above: wake up to reality. This is vodafone and 10kbps is not 3G speed even though it says 3G AND torrensville is covered in 3G zone. Having shit speed like that for weeks is not on. Don't make assumptions that the guy mistakened vodafone for another carrier because its true that Vodafone guarantees 3G speeds for a majority of the time in a 3G area. Check the Vodafone website.
14 Jan 2011 07:15:02 PM: 06:47:07PM is a guaranteed loser, despite vodafails bluff with the wording of contracts, there is government legislation which overides the bulldust, and the legislation (LAW) states "goods must be fit for the purpose they were sold for"
16 Jan 2011 07:14:43 PM: 9:15:02 that relates to your phone mate not the network. Only Optus provides a 30 day guarantee of service.