Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12653 Someone from QLD thinks vodafone is Aweful at 14 Jan 2011 05:08:12 PM
I bought a Plan and New Mobile on the phone on Tuesday 11th.
Chris,the sales person told me he is going to send me an email confirming my contract by that night.
Wednesday 12th, nothing happened,called Sale again,was told by the guy who talked to Chirs that he will send me an email by end of Wednesday.
Thursday 13th, nothing happened.
Friday 14th, still nothing.
I went to a vodafone shop and bought the Plan and the mobile from them.Credit check done on-line in 3 minutes.
I called sales again this time I was told my credit is pending and this is why Chris hasn't emailed the confirmation.Asked why credit check wad done in the shop in 3 minutes and mine still pending for 4 bloody days in your office.She said credit can not be checked on line and should be done over the phone!!!
Anyway I got my plan and phone although there are some problems like incorrect address and missing ABN number as it is a business Plan.
I think the sales and customer care is a total failure.
Chris,the sales person told me he is going to send me an email confirming my contract by that night.
Wednesday 12th, nothing happened,called Sale again,was told by the guy who talked to Chirs that he will send me an email by end of Wednesday.
Thursday 13th, nothing happened.
Friday 14th, still nothing.
I went to a vodafone shop and bought the Plan and the mobile from them.Credit check done on-line in 3 minutes.
I called sales again this time I was told my credit is pending and this is why Chris hasn't emailed the confirmation.Asked why credit check wad done in the shop in 3 minutes and mine still pending for 4 bloody days in your office.She said credit can not be checked on line and should be done over the phone!!!
Anyway I got my plan and phone although there are some problems like incorrect address and missing ABN number as it is a business Plan.
I think the sales and customer care is a total failure.
Most of the Vodeyfoney shops around my area seemed to be staffed by school age teenagers, who lack any real in depth customer service skills/product knowledge.