Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12676 Someone from QLD thinks vodafone is Epic failure at 14 Jan 2011 10:24:31 PM
Okay, so i've had my phone replaced 3 times in the 4 months i've had it, i've had my sim card replaced 2 times.
my phone doesn't pick up 3G at all, at the most i get two bars of reception, i went to call Vodafone and what would you know? call failed, about 9 out of 10 calls fail.. they tried to tell me it was my handset and not the network after about 5 hours of calling them they tell me yeah, it is a network problem give it 7 days. i called them everyday for 3 or so weeks and i just kept getting palmed off to different departments, and someone told me at the call centre that they could replace my phone in store for a different handset, uhm no sorry. I'm not sure how many times i've heard "oh that isn't in your case notes" i went into a vodafone shop and got them to write case notes while i was there, i thought maybe the message would get accross apparently not, they offerd me three months free billing period, i didn't call up cancellations because i wanted a free billing period, i want to cancel my contract. I refuse to pay for a device i can't use, i was promised a functional handset and network.
they need to check their case notes, they need to listen to people, they need to get the problem solved when it comes to them, otherwise we're just going to get angrier and it'll only aggravate us more the longer we don't get it fixed.
and most of all, they need a better service. The lady i spoke to today said if i would refer one of my friends to vodafone, sorry i wouldn't do that to anyone i know.
my phone doesn't pick up 3G at all, at the most i get two bars of reception, i went to call Vodafone and what would you know? call failed, about 9 out of 10 calls fail.. they tried to tell me it was my handset and not the network after about 5 hours of calling them they tell me yeah, it is a network problem give it 7 days. i called them everyday for 3 or so weeks and i just kept getting palmed off to different departments, and someone told me at the call centre that they could replace my phone in store for a different handset, uhm no sorry. I'm not sure how many times i've heard "oh that isn't in your case notes" i went into a vodafone shop and got them to write case notes while i was there, i thought maybe the message would get accross apparently not, they offerd me three months free billing period, i didn't call up cancellations because i wanted a free billing period, i want to cancel my contract. I refuse to pay for a device i can't use, i was promised a functional handset and network.
they need to check their case notes, they need to listen to people, they need to get the problem solved when it comes to them, otherwise we're just going to get angrier and it'll only aggravate us more the longer we don't get it fixed.
and most of all, they need a better service. The lady i spoke to today said if i would refer one of my friends to vodafone, sorry i wouldn't do that to anyone i know.
14 Jan 2011 10:32:37 PM: one more thing, people that are going into Vodafone stores about network issues, they can't do anything even if the people at the call center tell you that they can touch your contract in anyway, they can't especially if you have an iphone, don't even bother.
15 Jan 2011 07:52:32 AM: I disagree, stating your problem in a loud enough voice that customers can hear, wasting THEIR staff's time and make them suffer to use their F.... up system, seeing them getting disconnected 3 times, put on hold. Holding up VFu..s resources, and turning their system on THEM, so they suffer from it. Staff can't pretend the system is wonderful when it so blatently isn't. Some may even find it amusing, I just find it wonderfully vindictive to give them what we get.
15 Jan 2011 07:54:02 AM: Oh and don't forget to use the instore button menu to grade vodafone on their 'performance'.
15 Jan 2011 11:33:00 AM: If there was a grading range from a to f, vodafone would generally be a z since mid last year
16 Jan 2011 08:32:38 PM: I had a woman try that on me the other day 9:52:32. Bad advice. She was out the shopping centre door so fast her eyeballs were spinning.