26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12685 Someone from VIC thinks vodafone is Unbelievably Rediculous at 15 Jan 2011 06:27:35 AM
I live in Eltham, North East Melbourne. One Month ago my service simply disappeared from my and husbands phone. All trouble shooting was tried to no avail.One month of hours and hours a day on hold, never being called back, trips to vodafone stores, no one has a clue or are able to help, no one able to cancel my contract, we will call you back..............nothing. TIO complaint response was useless, they said if its not resolved with vodafone in 10 days call us back! Im loosing business big time as calls dont even register or go to message bank! I emailed the CEO of Vodafone yesterday (PERSONAL DETAILS REMOVED) and was contacted immediately to be told we will have this problem resolved within 2 days. They bloody better, how much patience must one possess!!
15 Jan 2011 07:48:30 AM: TIO response is always like that. You lodge a complaint, then the phone company has 10 days to contact you.