Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1271 Someone from NSW thinks vodafone is Front Line Troops at 20 Dec 2010 10:54:13 PM
Hey everyone, I actually work in a Vodafone store, first up just wanna say yea somethings going on but just wanna point out and maybe ask a few things of you guys! I'm not here to rain on your parade and yea defiantly have noticed a increase of customers coming in with problems, about 1 in 10 customers.
First up we really can't do much for you in store, were not allowed to advise formal tech support, and we can't cancel contracts or waive any fees' or usage charges, all we could do is call the cust care number and hand the phone to you, it's just the way it works.
The only other things we can do from our store is send a phone away under a warranty or do a Sim swap, that's not to say that's all you can do, it's just all we can do, everything else goes through customer care.
I have seen in our Vodafone store many many incidents of customers upset and with good reason, but taking it out on staff I have sent 3 staff home early last week and two the week before in tears, I even had to call security at one point. Please go easy on staff guys, and maybe unless you wanna do anything in regards to this besides a Sim swap or sending your phone away, you'll truly be wasting time coming in, it's really all we can do.
Don't quote me on it, but if you ask me I think the problem may be the amount of iPhone's running on the network, AT&T had massive problems with reports of as little as 10% of Iphone users chewing 90% capacity, Vodafone have been installing new towers with this in mind but the desire for this phone is ridiculous i think they have just sold to many iPhone's, and apple still can't supply em' fast enough to meet demand.
i don't know all the details of the network upgrading, but I really do believe if people keep demanding this phone from us at the rate they are we'll never be able to catch up and everyone will suffer.
Once again I may be wrong, and it doesn't justify it, but it would explain it.
First up we really can't do much for you in store, were not allowed to advise formal tech support, and we can't cancel contracts or waive any fees' or usage charges, all we could do is call the cust care number and hand the phone to you, it's just the way it works.
The only other things we can do from our store is send a phone away under a warranty or do a Sim swap, that's not to say that's all you can do, it's just all we can do, everything else goes through customer care.
I have seen in our Vodafone store many many incidents of customers upset and with good reason, but taking it out on staff I have sent 3 staff home early last week and two the week before in tears, I even had to call security at one point. Please go easy on staff guys, and maybe unless you wanna do anything in regards to this besides a Sim swap or sending your phone away, you'll truly be wasting time coming in, it's really all we can do.
Don't quote me on it, but if you ask me I think the problem may be the amount of iPhone's running on the network, AT&T had massive problems with reports of as little as 10% of Iphone users chewing 90% capacity, Vodafone have been installing new towers with this in mind but the desire for this phone is ridiculous i think they have just sold to many iPhone's, and apple still can't supply em' fast enough to meet demand.
i don't know all the details of the network upgrading, but I really do believe if people keep demanding this phone from us at the rate they are we'll never be able to catch up and everyone will suffer.
Once again I may be wrong, and it doesn't justify it, but it would explain it.
21 Dec 2010 01:19:56 PM: Cross sell! There are other phones that smash the Iphone for technology, passion and freedom to do as you choose with it!
21 Dec 2010 10:09:53 PM: if this is the case then why were voda so hell bent on signing everyone up? mate of mine used to work there and he said targets go up and up and up. to obviously get bonus you would have had to have reached that target right? so why make stores targets so high if you know you cant support that many people on the network that you are signing up? this is in no way directed at you but it is very poor. I think it is putrid how people abuse staff and I agree with the store can't do much. people really need to think of contacting complaints departments so calls relating to problems are recorded and record them yourself so that if you need to go to TIO you have evidence, not just, 'oh my phone hasnt been working for months, i dont care that it is out of warranty, i could have brought it in and i didnt". as well as providers providing good service, people need to take ownership of their things and not take it out on staff when they dont.
22 Dec 2010 02:27:23 PM: I love how someone casually throws out the "switch sell", when you work in an area where people have more money than sense and teenagers with the same attitude towards money.. its hard to attempt a switch sell to something that they "HAVE" to have... I agree that there are many "better" handsets than the Iphone4, but when your dealing with wankers who just want a status symbol its not as easy as you make it sound...
27 Dec 2010 01:25:13 PM: get over it i worked for a failing telco on phones try that, moneys money suck it up