It has been a month of utterly shit 3G/2G signal and speed where I live, east of cbd. (Sigh) I can't reach vodafone support properly. Their website states nothing about the state of network towers in SA. Lara is a retard and not helping. Vodafone has not done anything about their retrograding infrastructure. Vodafone makes many customers feel like crap, worse than or as other telcos. Nigel Dews is doing shit all. (my general assumption and opinion) The infinite caps are making the network even more obliterated. I hope potential customers don't switch to vodafone. The indian call centre is for the vodafone in india, not australia. Tossing our calls overseas to india will not save costs, but cause more pain. Vodafone Australia seriously needs an Australian call centre. They also need to abide by the law and provide a service that works when they sell products to new customers. They also must promptly fix a service should it be broken nationwide. Vodafone Australia ultimately needs to go through and revise all 12000+ complaints on this site. They also need to revise through the plethora of issue threads in Whirlpool forums. However, they are ignorant. I don't think vodafone australia has any contact with their indian call centre. That call centre is a sidelined relic. The merge with 3 has not shown any positives since both provide the generally similar plans. Trying to gain market share by merging is just pathetic. If VHA think they can combine their $millions cash investment into their network to alleviate expenditure, then I don't see any evidence of them 'improving' their network over the past year. Nigel Dews, can you please tell us what on earth is going on with the company's network services. (he denies any issue at all) 15000+ customers signup to class action lawsuit and this vodafail site launches skyhigh into the heavens. (he automatically apologises with an attitude like Lara and tries to gain good public relations) We find that he lied to us that the network is all fine but its actually fkd. We wonder why vodafone has done nothing about the network. (he too, remains silent, aside from his dogmatic statement that the network will be upgraded and the service will be even better apparently.) I guess those 'upgrades' are disrupting the services so badly to the point many customers find it unusable. The CEO seriously needs to review the company's mission statements if there are any left. This failing network is taking long to recover and any upgrades should not sever our services for extended periods. And Vodafone's slogan 'power to you' needs revising. These days it seems that Vodafone has the power to do nothing. Luckily we customers have the power to leave. However, vodafone has the power to hinder us from leaving. Luckily again, with the help of TIO we have the power to leave without penalty. All I can say is thanks vodafone, for giving us extraordinary powers. It would be even better if they conserved their power for resolving their service...nuff said.