Vodafail.com - Looks like Vodafail to me.

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12738 Someone from ACT thinks vodafone is STOP BEING MEAN at 16 Jan 2011 06:49:00 AM

After having worked in a call center for an electricity supplier for several years, i can tell you it's a very stressful job, half of the time people are just yelling at you, whether there was an outage or not!

For one thing the call center I worked in was mostly Indians anyways as they are the most qualified and actually are the majority of staff in what Australian call centers there are, we had many incidents of people complaining that they want Australia and not to be transfered to Mumbai, they weren't, people would just assume so.

On top of this, if your ringing a call center for an Australian company or service who's call center is in Mumbai, that means these people are working all sorts of weird hours to match our time zone.

These people have families, these people have bills to pay, these people are people, how about a new era in the call center debate, why don't we actually give understanding and respect a go, cause I can tell you from very personal experience, there is a real person on the other end and all your doing when you are being disagreeable is making someone feel bad inside!

It's really not very nice!

16 Jan 2011 07:00:48 AM: How about a bit of loyalty to your Australian counterparts who also have families to feed. It's all well and good to be a bleeding heart, but how about bleeding for us here in our country. A business is a business and can't survive without customers. To keep customers you need to provide good customer service and this can't be provided when you they don't speak the language properly or have such a strong accent that it's not understandable. Get your mind back to Australians who also need jobs to support their families.

16 Jan 2011 08:59:28 AM: HAHAHA..... Am I reading this right? It seems to me like your saying 'Business would be great if it wasnt for customers'Well we all have difficulty work hours from time to time but we do it for a reason, to provide for our family's. It isnt much fun working in Norway with 3hrs daylight a day for 3months on and 1 month off. But I accepted the terms due to great benefits. Rather than feel sorry for Mumbai staff, I would say dont take the job if yr not up for it! Or quite possibly the australian business can understand that a profit is a profit, and rather than maximise it by sending jobs abroad, keep them in house and provide a service for those in your own country that are lining your pockets.

16 Jan 2011 11:46:26 AM: The best people to give customer support are those that actually use the services themselves.

So the best way to give Voda support should be to have an Australian call centre with staff that actually use Vodafone and thus understand how the network is set up. Also such people would have a better idea about locations i.e will not think Sydney is a State and Melbourne is in a country area. So that when one rings up about a problem is Perth you are not advised that it is due to the floods in QLD.

16 Jan 2011 02:52:00 PM: is there a mobile provider that doesn't use india? If so maybe not using a mobile at all would be the answer?

16 Jan 2011 02:54:20 PM: Vodafone is not an Australian company at all! its a UK company

18 Jan 2011 04:54:49 AM: worked in a call centre, it is no ones job to to take personal abuse and personal threats from people, some of the things that have been said to me simply because they are not happy with a one way procedure that I have absolutely no control or input into and that almost no one else has any problems with.

Some of the things that have been said about me and how people hope such and such will happen cannot even be repeated.

If you really believe it is my job to have threats made against me then I think there defiantly is a big misinterpretation of basic human respect.