Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12742 Someone from NSW thinks vodafone is Very fail at 16 Jan 2011 07:31:28 AM
I joined vodafone about 10 months ago due to the great plans and promised "good quality coverage", about 4 months into my contract my calls started dropping out 3G dropped every single time and text messages were coming 2 or 3 weeks later sometimes. I contacted vodafone and was told to send my phone back after about 2 months of paying my bill with no phone to use I finally recieved a brand new iPhone 3GS saying that the problem was resolved by giving me a new phone, a week or so later, the same thing has happened till this day, I tried getting out but they would not let me without paying the remaining amount left on the contract which I do not have.
Thanks vodafone regards... >_>
Thanks vodafone regards... >_>
16 Jan 2011 08:45:40 AM: Sounds a lot like my daughters situation. Her new contracted phone failed and her plan included UNLIMITED INTERNET ACCESS. After they flick passed her for two weeks regarding a 'Loan Phone' while her's was repaired, she was finally give an old prehistoric handset THAT DOESNT ALLOW INTERNET ACCESS. She waited 2 months for her phone back but they refuse to subsidise her for two months worth of no internet. They havent keep up there end of the contract and charge her full price for half a service. Blatant thieves as far as im concrened
16 Jan 2011 08:51:00 AM: P.S. Not to mention the two week battle for this loan phone WITH NO PHONE OR SERVICE AT ALL. It's like paying a mortgage to a builder but yr not entitled a house!!!! Oh, until they re-stand it because it fell over. CAN YOU NOT UNDERSTAND VODAFONE.