Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12747 Someone from NSW thinks vodafone is at 16 Jan 2011 10:20:14 AM
I have been with Vodaphone for at least 10 years. I rang them in December to complain about the latest plan I had been sold, and to enquire about what they could offer me that would be be economical for my rate of calling. A Rep came to see me and I signed up for $49 per month plan which was supposed to be more suited to my needs. I received my first bill in January and saw that I was still on the old plan. I rang the rep who I had seen and he told me that I had to insert my new SIM card into my old fone, that I would be without mobile coverage for 24 hours, but that I would be on the new plan when the reception resumed. That was on Thursday,today is Sunday, and I still have no fone reception. I have tried to ring Vodaphone on numerous occasions over the past 3 days, but have been unable to get thru despite waiting on the line for in excess of 40 mins each time. On Friday I received 3 bills from Vodaphone, all with different account numbers and 1 for a phone number that I have never had. My dissatisfaction with Vodaphone knows no limits.