26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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12756 Someone from QLD thinks vodafone is at 16 Jan 2011 02:51:09 PM
We are having numerous problems.
1) Receiving sms messages days late sometimes don't get them at all, also mms messages have not been received at all.
2) Phone will constantly cut out during a phone call. Also when dialling a number it will connect then instantly disconnect.
3) 10 minutes into a phone call it will disconnect,when we call them back it will do it again at 10 mins.
4) One minute wew will have reception and then the next we will have nothing even at home where we should have reception.
5) When we contact customer service we are put on hold for more than an hour, or if we get them to call us back they don't at all we end up trying to call them back.

We have been a loyal vodafone customer for years and have never had a problem until now and we have not had the response we should be getting. They are not being loyal to us at all.