Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12760 Someone from ACT thinks vodafone is I Hope You Go Down Hard! at 16 Jan 2011 04:49:38 PM
Me: 18/10/10
"I am located in Canberra and have been having major problems with the speed of my wireless Internet connection. For the past week it has been less than a quarter of the usual speed and is constantly dropping to 0 bps. This is becoming a major nuisance, and tonight it has been particularly appalling. This is happening on multiple computers so I'm assuming the problem is either with the modem or at your end. Do you have any idea what is going on?"
*****
Vodafone: 26/10/10
"Thank you for your email.
I recommend that you contact our specialist Data Support team in regards to the issue you are experiencing.
They can be contacted from a landline on 1300 650 410 between 8 am - 8 pm, 7 days a week. When you are connected to our automated assistant "Lara", say "Data Services" and your call will be directed to the correct department.
I regret I am unable to troubleshoot data issues via this medium.
Kind regards"
*****
Me: 31/12/10
"It has been three months and I am still having major problems with my Internet connection, and after a little bit of research I find that you were aware of these network problems but rather than telling me below, chose to direct me to datasupport knowing that it would be a waste of time. Do you have any idea when these problems may be resolved? I have three Vodafone services and am about ready to get rid of them all."
*****
Vodafone: 4/1/11
"Thank you for your email.
I can advise that Data Coverage issues are investigated on a case by case basis, hence you will need to contact our Data Support Team for the relevant troubleshooting.
I am not able to assist with Data issues via this medium as was previously advised.
Kind regards"
*****
Me: 10/1/11
"And as was previously stated, the problem is at your end. I'm assuming that due to the class-action lawsuit you have been ordered not to admit that. You are going to lose many customers as a result of your network problems. You will lose even more if you mess them around.
www.vodafail.com
I direct your attention to the many complaints from people ringing data support."
*****
Vodafone: 11/1/11
Hi ,
Thank you for your comments.
You will need to contact the relevant area if you wish to have your data issue investigated.
As previously advised each reported issue is being investigated on a case by case basis.
I am unable to troubleshoot data issues via email.
Kind regards"
*****
And I haven't even started on the phone issues yet.
"I am located in Canberra and have been having major problems with the speed of my wireless Internet connection. For the past week it has been less than a quarter of the usual speed and is constantly dropping to 0 bps. This is becoming a major nuisance, and tonight it has been particularly appalling. This is happening on multiple computers so I'm assuming the problem is either with the modem or at your end. Do you have any idea what is going on?"
*****
Vodafone: 26/10/10
"Thank you for your email.
I recommend that you contact our specialist Data Support team in regards to the issue you are experiencing.
They can be contacted from a landline on 1300 650 410 between 8 am - 8 pm, 7 days a week. When you are connected to our automated assistant "Lara", say "Data Services" and your call will be directed to the correct department.
I regret I am unable to troubleshoot data issues via this medium.
Kind regards"
*****
Me: 31/12/10
"It has been three months and I am still having major problems with my Internet connection, and after a little bit of research I find that you were aware of these network problems but rather than telling me below, chose to direct me to datasupport knowing that it would be a waste of time. Do you have any idea when these problems may be resolved? I have three Vodafone services and am about ready to get rid of them all."
*****
Vodafone: 4/1/11
"Thank you for your email.
I can advise that Data Coverage issues are investigated on a case by case basis, hence you will need to contact our Data Support Team for the relevant troubleshooting.
I am not able to assist with Data issues via this medium as was previously advised.
Kind regards"
*****
Me: 10/1/11
"And as was previously stated, the problem is at your end. I'm assuming that due to the class-action lawsuit you have been ordered not to admit that. You are going to lose many customers as a result of your network problems. You will lose even more if you mess them around.
www.vodafail.com
I direct your attention to the many complaints from people ringing data support."
*****
Vodafone: 11/1/11
Hi ,
Thank you for your comments.
You will need to contact the relevant area if you wish to have your data issue investigated.
As previously advised each reported issue is being investigated on a case by case basis.
I am unable to troubleshoot data issues via email.
Kind regards"
*****
And I haven't even started on the phone issues yet.
21 Jan 2011 11:08:27 AM: Absolute imbeciles! I spent a collective 5 full days on the phone talking to people in India who would repeat questions because they weren't paying attention, and would go silent for mins until you yell are you still there!?! Almost a week of my life wasted on this company. 4 yrs of bad credit rating because they lodged a default claim for an unpain mobile device that they did not bother contacting me at all!!