Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12763 Someone from VIC thinks vodafone is at 16 Jan 2011 05:29:29 PM
Major reception issue in the Ballarat area. Despite being in a "3G Coverage" area, I have no reception and cannot make calls from my home. Often I will have 1 or 2 bars, yet cannot send SMS or make phone calls let alone internet.
I have thought about terminating my contract, but I don't foward to the messing around with call centre's it's going to involve.
I have thought about terminating my contract, but I don't foward to the messing around with call centre's it's going to involve.
16 Jan 2011 05:35:09 PM: Its easy - one phone call to the TIO and you will be called backed by a rep from vodafail who will end your contract.
16 Jan 2011 05:35:49 PM: That rep from vodafail will be an Aussie too by the way.
16 Jan 2011 05:48:53 PM: where in ballarat area?
16 Jan 2011 05:58:57 PM: Rubbish, The TIO take a week to contact you, then say if your problem isnt resolved with vodafone in 10 working days, call us back. I have had no phone service for over a month now despite being a loyal vodafone customer for 8 years and never having a problem. One month of...."im sorry we dont know what the problem is, someone will call u back" No one calls back, on hold for hours and hours every day, nothing ever resolved. Get set for a long drawn out battle to even speak to someone, let alone someone you can understand.
16 Jan 2011 06:27:15 PM: TIO for the win :)
16 Jan 2011 08:38:26 PM: when i rang the TIO, got a call 2 hours later and was out of my contract.