Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12783 Someone from VIC thinks vodafone is unacceptable fail at 16 Jan 2011 09:33:41 PM
I've been a loyal vodafone customer for 7 years starting from when I got my first phone. Vodafone were always a great option for value, I thought it was great when they brought in the Maxi cap deals too... their contract deals were good too, so I made the switch over to a contract.... but unfortunately now it's gotten to a point where paying $99 a month for mobile and $59 a month for internet (This is how loyal I am to vodafone - I have ALL my services with them) is no longer value for money because the signal is constantly cutting out and I normally end up turning off my computer in a rage or just not calling the person back (but attempting to email them later on using the dodgy internet connection that drops out again - it's a mad circle)
I've emailed Vodafone countless amounts of time about coverage issues long before I switched to a contract, and all I ever got in return was some email saying to take the battery out of my mobile and put it back in or to check the SIM card..... I gave up complaining to Vodafone years ago. And when I tried to ring up I got some person who didn't understand what I was saying, and I couldn't understand what they were saying.
So overall Vodafone has gone from a good value option to an epic circle of fails. Once my contract is up this previously loyal customer is walking.
I've emailed Vodafone countless amounts of time about coverage issues long before I switched to a contract, and all I ever got in return was some email saying to take the battery out of my mobile and put it back in or to check the SIM card..... I gave up complaining to Vodafone years ago. And when I tried to ring up I got some person who didn't understand what I was saying, and I couldn't understand what they were saying.
So overall Vodafone has gone from a good value option to an epic circle of fails. Once my contract is up this previously loyal customer is walking.
16 Jan 2011 09:40:02 PM: You may be able to get out of your contract earlier. If you lodge a complaint with the TIO and explain all of your issues (calls dropping, poor service etc), they should be able to assist you out of your contract. Check the How To Complain link at the top of the page.