Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12800 Someone from NSW thinks vodafone is Hopeless and ripped-off at 17 Jan 2011 08:52:50 AM
I rely on my phone for my business. Vodafone offered me the service based on my home location but even there it is only patchy, varying from one bar to no bars. At my business it doesn't work at all. I have "no service" inside the building. If I go out the back door I sometimes get a signal. If I need a definite signal I need to cross the road and walk up the hill 50 metres before I can receive or make a call. I complained but was told that there is no guarantee other than for your home location.
I also travelled this past weekend along the Hume Highway. There was no phone coverage at Holbrook and nothing until I got to Marulan on the return to Sydney. From then on it was merely patchy until the Mt Annan turnoff.
When I travel overseas, as happens several times a month, I get no coverage for hours until I force the phone to reset by turning it on and off numerous times. Even then, this doesn't always work. When I've been overseas for several days or more, the phone won't connect to the Vodafone home network again when I get back without numerous attempts to find the signal.
I also travelled this past weekend along the Hume Highway. There was no phone coverage at Holbrook and nothing until I got to Marulan on the return to Sydney. From then on it was merely patchy until the Mt Annan turnoff.
When I travel overseas, as happens several times a month, I get no coverage for hours until I force the phone to reset by turning it on and off numerous times. Even then, this doesn't always work. When I've been overseas for several days or more, the phone won't connect to the Vodafone home network again when I get back without numerous attempts to find the signal.