Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12810 Someone from ACT thinks vodafone is Bad at 17 Jan 2011 10:52:08 AM
1. Impossible to keep track of spend on contract. Sometimes takes up to three days to update which often means I go over my cap and charged ludicrous amounts.
2. When I tried to arrange an installment plan to pay off one such excessive bill they took it out in one installment and sent me overdrawn.
3. Constant dropouts.
4. Useless useless telephone helpline.
5. Even more useless internet site. Fails to recognise my password, fails to recognise my new password that they just texted me and when I finally get online to check my account I get an unknown error and am told to call the useless useless useless telephone helpline.
When I am lying on my deathbed pondering my life, I will think of all the hours I have wasted dealing with Vodafone!.
(Didn't realise they were Poms. I'm Irish so now everything makes sense...)
2. When I tried to arrange an installment plan to pay off one such excessive bill they took it out in one installment and sent me overdrawn.
3. Constant dropouts.
4. Useless useless telephone helpline.
5. Even more useless internet site. Fails to recognise my password, fails to recognise my new password that they just texted me and when I finally get online to check my account I get an unknown error and am told to call the useless useless useless telephone helpline.
When I am lying on my deathbed pondering my life, I will think of all the hours I have wasted dealing with Vodafone!.
(Didn't realise they were Poms. I'm Irish so now everything makes sense...)