Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12824 Someone from NSW thinks vodafone is Extremely at 17 Jan 2011 01:10:18 PM
My Vodaphone bill for the last 3 months has drastically exceeded my contract. When i appraoched a Vodaphone dealer they informed me that the terms of my contract had changed. I received no notice of this. I think this is totally unfair and somewhat greedy. I would like Vodaphone to better their communication with customers and appologise for making changes to a contract without my knowledge. Also- my 3G constantly disconnects, my phone calls are regularly cut off,and my broadband never has signal.
17 Jan 2011 08:21:59 PM: Vodafone never has and never will change the inclusion or call rates on your contracted plan unless requested by you! The dealer is lying to you as he simply does not know how to check why you have gone over.