26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12887 Someone from VIC thinks vodafone is total at 17 Jan 2011 10:22:09 PM
todays mess.....could not access myvodafone, since clicked over to new billing cycle, cannot get any idea of usage. Finally, it works, click more details, get picture of smily kid and nothing else. Pin not working on myvodafone, eventually account LOCKED, try to unlock password as a lost password, says still locked, call. I call, go through all of the menus, get put through to the appropriate answering machine to listen to, get told they are too busy and to call back later, beep beep beep beep beep beep. not one real person spoken to, AND they hung up on me.........and i still have no way of telling what my usage is. O emailed about not being able to access my usage on the 15th, no auto response, NOTHING. though, i sent them a comment about the totally incorrect spelling of many suburbs on the message about upgrades in local areas. immediate response, LAUGHABLE