26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
12888 Someone from NSW thinks vodafone is utter contempt at 17 Jan 2011 10:33:44 PM
I won't even get into it. However it is quite sobering to note that no customer had stood up for this company known as Vodafone. Often we have both sides, one that hates and another probably likes. This website highlights that is company is tragically not liked by anyone. No one stood up for Vodafone at all. This means this company is really quite hated and not welcomed to do business here. Where are all your loyal customers? Where are their support for you Vodafone? Sadly whatever you advertise, it is far from clear that anyone in Australia likes you at all. You best go back to Europe where you belong.
You are just a profit gouging and would stop at nothing to make a fat profit, including lying, resorting to unethical business practice and misleading the public. And on top of that you train yours staff to be rude and act in contempt towards customers who rightly deserve every cent of what you have ripped off from them. You ought to be ashamed of yourself, first prize winner of worse business of the year.
18 Jan 2011 10:43:08 AM: That might be because anything positive is deleted on this highly biased site.

I am posting this from an iPhone 4 on Vodafone I haven't had any issues, like the two iPhone 3's my kids use, also on Vodafone, my wife has a Vodafone plan as welI.

I also use Vodafone prepaid mobile broadband as a backup to my 1.5 Adsl, (due to Telstra playing sillybuggers with the exchange), as it's faster especially when my kids are using the Internet.

Never had a problem, have been on paperless bills for eight years and have always been able to access them.

I never call any company I deal with, I go to their website look for a contact us link and email them, then chill out and wait, why bother sitting on hold.
19 Jan 2011 11:48:34 AM: lucky you... so you are one of a handful of customers who are happy with the service... or maybe you work for vodafone? you sure have a good sales pitch, although it is a bit hard to send an e-mail and sit back and relax if your phone and internet are not working properly which is why most people on this site are posting here and making angry phone calls.