Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12904 Someone from VIC thinks vodafone is mediocre at 18 Jan 2011 08:59:52 AM
Let me count the ways ...
1. When I use my mobile, I typically have to make a number of attempts to make a call/text as the call/text is not connected/sent the first few times. This is especially bad at my home in Barwon Heads and on trains.
2. Most incoming phone calls to my mobile go through to voicemail immediately (without the phone even ringing). It wasn't until someone actually asked me (a few weeks ago) if I was with Vodafone that I realised that the problem wasn't with me or my phone, but it was the carrier.
3. When messages do go through to my voicemail, many notifications take a large amount of time to come thru. Many times I have arrived home only to have my husband ask me, "didn't you get my message?" - I eventually will get them, but in the meantime he thinks I am dippy.
The only reason I have not changed carrier is because I am on a really old scheme that only charges me for calls made - because my usage is low it only costs ~$10 per month.
1. When I use my mobile, I typically have to make a number of attempts to make a call/text as the call/text is not connected/sent the first few times. This is especially bad at my home in Barwon Heads and on trains.
2. Most incoming phone calls to my mobile go through to voicemail immediately (without the phone even ringing). It wasn't until someone actually asked me (a few weeks ago) if I was with Vodafone that I realised that the problem wasn't with me or my phone, but it was the carrier.
3. When messages do go through to my voicemail, many notifications take a large amount of time to come thru. Many times I have arrived home only to have my husband ask me, "didn't you get my message?" - I eventually will get them, but in the meantime he thinks I am dippy.
The only reason I have not changed carrier is because I am on a really old scheme that only charges me for calls made - because my usage is low it only costs ~$10 per month.