Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12908 Someone from NSW thinks vodafone is they themselves is making the most of it at 18 Jan 2011 09:55:29 AM
The government need to step in and punish this organisation for their lies and for not telling the truth.
There also needs to be legislation on how organisation's complaint and resolution process are done.
This company appears to have no standards nor any form of proper procedures for complaints to be followed through, thoroughly investigated within a set time.
No one takes responsibility in this company. Instead they blame the customers whenever something goes wrong.
Their call centre staff are also brain dead. Part way through a conversation looking at your records, they 1. either hany up on you or 2. Vodafone network cuts you off and to their call centre, that is a call answered and customer problem resolved. They never call you back knowing full well they were cut off from you and knowing full well your problem is still not resolved. They expect you to call and jam their lines by waiting 2 hours and playing tic tac toe with Lara and then get a different call centre staff only to repeat your concerns again and then guess what? Right, they hang up on you again only to let this process repeats itself until you get exhausted and give up and then you are conned into paying something that you should not have to pay.
This is Vodafone's way of resolving customer's issues. Clearly there is already an emerging pattern on the way they do business. Make sure customers are totally exhausted trying to address their concerns, make sure customers do repetitive motions to try and anger them and tire them, most of all, make customers waste as much of their time as possible to discourage them to lodge any complaints.
sadly this sort of business behavior is also condoned by the government.
There also needs to be legislation on how organisation's complaint and resolution process are done.
This company appears to have no standards nor any form of proper procedures for complaints to be followed through, thoroughly investigated within a set time.
No one takes responsibility in this company. Instead they blame the customers whenever something goes wrong.
Their call centre staff are also brain dead. Part way through a conversation looking at your records, they 1. either hany up on you or 2. Vodafone network cuts you off and to their call centre, that is a call answered and customer problem resolved. They never call you back knowing full well they were cut off from you and knowing full well your problem is still not resolved. They expect you to call and jam their lines by waiting 2 hours and playing tic tac toe with Lara and then get a different call centre staff only to repeat your concerns again and then guess what? Right, they hang up on you again only to let this process repeats itself until you get exhausted and give up and then you are conned into paying something that you should not have to pay.
This is Vodafone's way of resolving customer's issues. Clearly there is already an emerging pattern on the way they do business. Make sure customers are totally exhausted trying to address their concerns, make sure customers do repetitive motions to try and anger them and tire them, most of all, make customers waste as much of their time as possible to discourage them to lodge any complaints.
sadly this sort of business behavior is also condoned by the government.