I would like to express some concerns. Why are people labelling this site as highly biased? It's plainly obvious that it is a site for unheard or distressed customers to complain and vent their anger here rather than at Vodafone staff. Words here have some minor profanity, but it is only what usual angry people have to say. Place yourself in their shoes, wouldn't you be just as angry with swearing involved? If this site makes customers feel better, then obviously, by using the how to complain section, they can get their problem resolved with less anger and more respect, since their anger was already posted here as a complaint. That's how I see it. However, direct or indirect racism is not Australian, so that is not right. Do not be racist here or anywhere else. Why? Because we are all humans and are a single species that have a majority of DNA exactly the same as each other. Being racist is like saying dislikes to physical limitations of evolution. We are different in ethnic backgrounds, which helps us distinguish each others' uniqueness. If people all had the same body , the same customs, and the same identity, many people would have trouble recognising each other and people would complain again. So appreciate our differences as multicultural Australians. Implying a comment about verbal accents or communication issues, which would otherwise be taken as racist, should be alright under the condition that it has a reason and explanation as to how it made your issue hard to resolve. If people want to really express how magnificent, excelling, fantastic, and marvellous Vodafone is, then go to their website forums or give them a call telling them how much you love them. They would really need that support right now. Perhaps you could create a Vodafine or Vodafantasy fan site to show your biased support for Vodafone, to make them happier in these dark times. Hopefully, people don't immediately complain about this useful post.