Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1292 Someone from QLD thinks vodafone is Fixing my service at 21 Dec 2010 07:34:57 AM
ok well i get put on hold for a very long time like 40 minutes and i couldnt ring the 1555 number as that was not working so i called the 1300 number and then get told i will be charged for it after holding for 40 mins , and then i get put on hold through to section and section and still get no where , and then i get told to ring back on the 20th which i did but was on hold for 50 mins so gave up and will try again later , i need to sort out what i need to pay to cancel my contract or at least upgrade with no fee for the shit service im getting and pay for each month, im sick of talking to people that dont speak english and dont care !!! i pay $90.00 a month for god sake i should get some type of service with someone that cares !!! VODAFAIL alright
21 Dec 2010 12:57:20 PM: im sure they speak perfect english.. just have an accent!!
21 Dec 2010 01:11:12 PM: I find them extremely polite and pleasant to talk to.
21 Dec 2010 01:39:41 PM: they probably think the same about you accent hahaha
21 Dec 2010 06:59:36 PM: No need to get racist- If Voda the F*ck employed Scots speaking at a thousand miles an hour it would be worse, Jimmeh.And you'd be frightened they knew where you lived. (Just joking, Jimmeh)
22 Dec 2010 03:23:54 PM: Or, if you want true Australians, how about Tony(The Man) Mundine and all his family?
22 Dec 2010 09:26:26 PM: if you want to speak to an australian you can ask to be transfered to loyalty and retention
22 Dec 2010 09:26:49 PM: or alternatively get off your ass and go to a store
27 Dec 2010 07:52:20 AM: It is not racist to want to spend your money with a company that has staff you understand. No, they don't speak perfect English. No it is not just an accent. No it is not all Indian call centers - just the half baked discounted ones that VF use.