26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
12926 Someone from QLD thinks vodafone is COMPLETELY at 18 Jan 2011 01:59:16 PM
I have been a loyal Vodafone customer for 12 of the last 14 years and up until the last 18 months haven't had a bad word to say about them. I even managed to get most of my family and friends to switch so we didn't have to pay for calls to each other. Now who's the jerk?

Here is a list of the problems I've experienced lately :

Call Failed at least once a day
Failure to connect at least once a day
International roaming if it worked was usually only txt, voice was unusable.
3G data speeds are worse than dialup days.
They online customer portal has locked me out 5 times in the last 3 months.
You can't pay your bill in store
I've had days were I can't call out at all and have to power my phone off for a couple of hours to get it working.

Vodafone has been nothing but awful service for me and for the first time in my life I'm considering becoming a Telstra customer as I can't handle this completely inconsistent and unreliable service.

Make it better vodafone, this sucks.
20 Jan 2011 02:37:40 PM: Werd. This is the exact thing I have experienced. I've spent so much with them, I demand some loyalty back!