Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12939 Someone from QLD thinks vodafone is at 18 Jan 2011 04:15:09 PM
ok so i work for vodafone and my mobile is with vodafone so i feel your frustration, but i just want to put out the point that IT IS NOT STAFF'S FAULT, this is our job my store prides on customer service and thats why our customer enjoy coming back to us, but we are getting customer personal abusing us calling us very horrible names. so please just remember we are human. we are facing the same issue you are with our phone, so be poliet its not hard
18 Jan 2011 06:41:11 PM: Sorry mate but thats how big business operate. They hide behind a wall of staff hoping you won't take it out on them because its "not the staffs fault". If you can get the senior management to step down to the coal face and let people give them an earful,you won't cope as much flak. If you are having the same probs we are having maybe you should expose your internal knowledge to the TIO.
19 Jan 2011 09:56:04 AM: I feel so sorry for you - I used to work for a telco. People never realise that is isn't your fault! Hang in there, hope you have a good manager. I've definitely spoken to a couple of awesome Vodafone reps in store before