Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12947 Someone from QLD thinks vodafone is is a candidate for bankruptcy at 18 Jan 2011 06:21:18 PM
Third attempt to recharge my prepaid mobile on the internet. After hitting the submit button an error quickly comes up to say "please close the browser and try again or try calling 1555 to recharge". I can't break my contract because I have to pay $300. My contract finish on 31 Jan 2012. After my contract I am changing my ISP to Amaysim and my phone to Skpe.
18 Jan 2011 07:29:06 PM: Iam a little confused you say you are on prepay but it will cost yopu $300 to break your contract, this seems a little contradictory.
18 Jan 2011 08:52:47 PM: Probably has two accounts with Vodafone, phone on contract and mobile broadband on prepay. Vodafone wont let the customer recharge. The customer wants to switch telcos, but has $300 to pay if he/she ends the contract. TIO all the way. How to complain section.