Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12955 Someone from QLD thinks vodafone is Dismal. at 18 Jan 2011 08:38:29 PM
I have complained/ attempted to complain to them since I took out a contract 15 months ago for them to provide me with a mobile phone service in inner Brisbane.
Every call is approx 50 mins then it either rings out or I run out of time or they suggested I go to a store.
So 3 or 4 visits to a store some distance away and in the shopping centre 1 of their stores doesn't have mobile coverage unless you step out to the door or beyond !!
At those visits they agreed they had not seen the SMS screen message I was getting 20 or more times per day of "network Lost" . After the 13 month mark 1 consultant suggested it was actually the fault of the iPhone . Within 5 mins I called the iPhone store and had to agree to pay $39 for some prolonged assistance. That was because one of my complaints besides not having mobile service inside my riverside unit in Brisbane, was not being able to sync my phone with a computer because of various messages that they also couldn't explain.
My biggest complaint is the No Service I get in any drive around the city, several times.
Every call is approx 50 mins then it either rings out or I run out of time or they suggested I go to a store.
So 3 or 4 visits to a store some distance away and in the shopping centre 1 of their stores doesn't have mobile coverage unless you step out to the door or beyond !!
At those visits they agreed they had not seen the SMS screen message I was getting 20 or more times per day of "network Lost" . After the 13 month mark 1 consultant suggested it was actually the fault of the iPhone . Within 5 mins I called the iPhone store and had to agree to pay $39 for some prolonged assistance. That was because one of my complaints besides not having mobile service inside my riverside unit in Brisbane, was not being able to sync my phone with a computer because of various messages that they also couldn't explain.
My biggest complaint is the No Service I get in any drive around the city, several times.