Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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12958 Someone from ACT thinks vodafone is shocking at 18 Jan 2011 09:37:37 PM
for the last 6 months now i have been strugaling to sort out my billing isues.i have been charged an extreamily large amount for national data when it was ment to be included in my contract but wasnt.it all started when i was eligable for a free upgrade so i got one and they never loged my new contract.i have sofar "fixed" this problem twice.the first time i was credited but my contract wasnt changed .i aparently "fixed" this problem again and was credited again but in my most recent bill there is nothing to certify this and i still owe the same amount.this ontop of all my reception issues i think im ready to switch servers.SHAME ON YOU VODAFONE.