Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12969 Someone from NSW thinks vodafone is EXTREMELY FAIL - beyond redemption at 19 Jan 2011 10:23:48 AM
Hate Lara - I think this is the main reason why I get to lazy in complaining.. and I used to inquire before if I can complain by email so that I have a trail never got one. Asked if there are alternatives of bypassing Lara.. wasnt given one.
Called used the return call option - 2 hours+++ before my call got returned.
Called waited for a 5 minute or less discussion with them (as they are clueless on how to resolve my query)... I have to wait for 40 on good days and more than an hour on bad days... hahahha.. I still waited though how stupid could I get?
Billings - which is the topic of my above calls... too many to mention.. and I only look at these when I get time to waste. Usually get a billing adjustment of AUD.. hundreds sometimes.. I wonder if those bills that I havent checked in detail I just made them richer.. oh well..
I could go on but I dont want to waste more of my lunch break at work... posting again next time... I love this site!
Called used the return call option - 2 hours+++ before my call got returned.
Called waited for a 5 minute or less discussion with them (as they are clueless on how to resolve my query)... I have to wait for 40 on good days and more than an hour on bad days... hahahha.. I still waited though how stupid could I get?
Billings - which is the topic of my above calls... too many to mention.. and I only look at these when I get time to waste. Usually get a billing adjustment of AUD.. hundreds sometimes.. I wonder if those bills that I havent checked in detail I just made them richer.. oh well..
I could go on but I dont want to waste more of my lunch break at work... posting again next time... I love this site!