Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12976 Someone from SA thinks vodafone is Unbelievably. at 19 Jan 2011 12:18:41 PM
I bought a phone outright with Vodafone as I was in between contracts and undecided where I should go next (definitely not Vodafone after this). I purchased the phone from BIG W at Gawler (Northern edge of Adelaide Metro area), yet, I had 1-bar of signal (and often dropped out) in Gawler and NO signal whatsoever in my town (which is 3kms out of Gawler). Why would a product be sold in an area which wouldn't work? -_-
Then again, selling a Vodafone phone anywhere is questionable, because Vodafone seems to barely work anywhere.
Initially, try Big W- they've had a very good returns policy in the past, and may appreciate the info on Vodafone, in order not to have more unhappy customers.
The next step would beTIO, Office of Fair Trading