Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13032 Someone from SA thinks vodafone is Stupid. at 20 Jan 2011 12:24:01 PM
Ok.. here goes..
Vodafone cut off my account (i hadn't paid a bill).
Just before this, I'd lost my job. I told vodafone this, and said i'd pay so much a week, blah blah. It was a 49 dollar cap.
They said the best move would be to go to a 114 unlimited cap, so i'd never get a big bill again. I did this, then they cut off my phone.
Few months later, i'd been paying it off, Vodafail referred my accound to NRG Global Solutions (Debt Collectors). Only thing is, they gave NRG my contact phone number: the one they disconnected.
Nrg, when i finally found out what was going on, then demanded about $5000 payment (49 dollar cap pay out would have been approx $1175, $114 cap payout would have been $2735). NRG kindly offered me a 10% discount if I paid on the spot. How nice of them?
Vodafone had not told me they restarted the contract when they changed to a higher cap.
Not knowing what to do, I said i could afford $25 per week, and i'd pay this until it was paid off. I got a job. I changed it to $50 per week, and so on.
NRG told me every time they spoke to me that I would have to pay the full amount, NOW. I said no, (i mean, you can't bleed a stone, right? If i don't have the money, i can't actually pay it), they insisted I take out a loan (after they defaulted my credit file, no one would ever give me a loan again), or borrow it from a friend or family member ('hey dad, can I borrow $5000 to pay off some mean debt collectors?' ...No.)
So, when I was full time employed, I paid their minimum deposit that they demanded before entering a payment plan, and continued to pay off the account.
THEN I discovered the TIO. Ahh, my saviours. Level 1 complaint- vodafone refused to contact me to resolve the issue. Level 2 complaint.. waited, and waited, finally got a call from a lady saying that the acc is cancelled, I owe nothing, however they will keep what I have already paid. Ok, cool. I'm happy with that. They even took the default off my credit file. WOO HOO!
(in the mean time, i'm still getting abusive calls from NRG demanding payment, even though they are well aware the account is in dispute).
Sooo.. a few weeks later, now, here I am, and wow, I look at my debit card statement. NRG have been deducting $101.50 every fortnight, as soon as my pay goes in, they take it out. I hadn't realised. I called them. They said that I had arranged to go into a direct debit. I never do direct debits. I like to see where my money is going. soo... payments were supposed to be suspended 2 months ago due to the complaint, until the account was resolved. they've taken $507.5 without my permission, without me even noticing, when the account had been disputed, and resolved.
Called NRG, they refuse to repay the money. Called the Ombudsman again.. can't get hold of the investigation officer.. grr, just waiting.. VODAFAIL, recall your American annoying abusive debt collectors, make them pay me my money back, and start respecting your customers.
Vodafone cut off my account (i hadn't paid a bill).
Just before this, I'd lost my job. I told vodafone this, and said i'd pay so much a week, blah blah. It was a 49 dollar cap.
They said the best move would be to go to a 114 unlimited cap, so i'd never get a big bill again. I did this, then they cut off my phone.
Few months later, i'd been paying it off, Vodafail referred my accound to NRG Global Solutions (Debt Collectors). Only thing is, they gave NRG my contact phone number: the one they disconnected.
Nrg, when i finally found out what was going on, then demanded about $5000 payment (49 dollar cap pay out would have been approx $1175, $114 cap payout would have been $2735). NRG kindly offered me a 10% discount if I paid on the spot. How nice of them?
Vodafone had not told me they restarted the contract when they changed to a higher cap.
Not knowing what to do, I said i could afford $25 per week, and i'd pay this until it was paid off. I got a job. I changed it to $50 per week, and so on.
NRG told me every time they spoke to me that I would have to pay the full amount, NOW. I said no, (i mean, you can't bleed a stone, right? If i don't have the money, i can't actually pay it), they insisted I take out a loan (after they defaulted my credit file, no one would ever give me a loan again), or borrow it from a friend or family member ('hey dad, can I borrow $5000 to pay off some mean debt collectors?' ...No.)
So, when I was full time employed, I paid their minimum deposit that they demanded before entering a payment plan, and continued to pay off the account.
THEN I discovered the TIO. Ahh, my saviours. Level 1 complaint- vodafone refused to contact me to resolve the issue. Level 2 complaint.. waited, and waited, finally got a call from a lady saying that the acc is cancelled, I owe nothing, however they will keep what I have already paid. Ok, cool. I'm happy with that. They even took the default off my credit file. WOO HOO!
(in the mean time, i'm still getting abusive calls from NRG demanding payment, even though they are well aware the account is in dispute).
Sooo.. a few weeks later, now, here I am, and wow, I look at my debit card statement. NRG have been deducting $101.50 every fortnight, as soon as my pay goes in, they take it out. I hadn't realised. I called them. They said that I had arranged to go into a direct debit. I never do direct debits. I like to see where my money is going. soo... payments were supposed to be suspended 2 months ago due to the complaint, until the account was resolved. they've taken $507.5 without my permission, without me even noticing, when the account had been disputed, and resolved.
Called NRG, they refuse to repay the money. Called the Ombudsman again.. can't get hold of the investigation officer.. grr, just waiting.. VODAFAIL, recall your American annoying abusive debt collectors, make them pay me my money back, and start respecting your customers.
Not sure of the first place to start- Perhaps Leon Byber at 5AA
Sounds to me like a pile of BS. I bet when you went on the higher plan you received a new handset as well. It would be interesting to know what those payments would be and whether your initial arrangement was going to cover even the basic monthly payment. Lets be clear, Voda dont send good customers to debt collection agencies do they?